Whale Watching Cruise from Gold Coast

• Drink bottle
• Camera
• Voucher
• Smile
• Sense of adventure
• Jacket

General Terms and Conditions

• All ticket sales are final. No further discounts will be applied once a booking has been made. No refunds will be given in the instance that a reduced price is mentioned/found after the booking has been processed.
• Bookings are essential. WALK-ONS ARE NOT PERMITTED.
• A Booking Confirmation or Voucher must be presented before boarding will be permitted.
• Seniors / Students must present an appropriate ID card to obtain the advertised rate.
• All cruises are subject to minimum passenger numbers. Passenger numbers are capped to prevent overcrowding. Entry is on a first-come, first-served basis. We do not reserve seats.
• All tickets purchased are to be redeemed during the current year and the same Whale Watching season. Extensions to the following year or season will not be permitted.
• Neither Spirit of Gold Coast nor its employees shall be liable for any death or personal injury to any passengers or any loss or damage to property, unless such death, injury, loss or damage has been acclaimed as a result of the negligence of the company or its employees.
• The Company reserves the right to inspect your bags at any time for security purposes.
• Prices are subject to change without notice due to any changes in government charges, taxes, or levies. All prices are in AUD and include GST.
• Adults are responsible for minors under their supervision, even during kids’ activities on board. If you are accompanied by a minor you are accountable for their safety at all times.
• Spirit of Gold Coast takes all responsible steps to provide you with a safe and enjoyable cruise experience. However, Spirit of Gold Coast will not be liable for any person in respect of any loss of or damage to the personal property of, or the loss of life or personal injury to, any person, whether that loss, damage or personal injury is caused by any person negligence (including the negligence of Spirit of Gold Coast) or otherwise. This exclusion of liability does not apply to liability that cannot by law be contracted out of, for example, because of the Trade Practices Act.
• If you have mobility or health problems that may impact your safety before, during or after the tour you must inform the operator when booking.
• Seats are not allocated and based on a “First in best dressed” basis on each and every cruise on offer.
  • You must request your refund within 30 days of your original cruise date, or you will forfeit your right to a refund. Booking fee for online payments are not refundable.

Late Arrival Policy:

• All passengers MUST be at the designated departure point 30 minutes prior to the scheduled cruise time.
• Spirit of Gold Coast is NOT liable for passengers being late.
• In the event you have missed your planned cruise time, we will reschedule your cruise to an alternate day (subject to availability).
• In the event you are unable to reschedule your missed cruise, you will NOT be entitled to a refund.
• Re-bookings may incur an Admin Fee.

Inclement Weather Policy:

• In the interest of passenger comfort and safety, cruises are subject to suitable weather conditions.
• Spirit of Gold Coast reserves the right to cancel any cruise at any time and will notify all passengers by email and SMS. It is the passenger’s responsibility to ensure that their contact details are accurate.
• In the event your cruise is cancelled due to inclement weather, we will reschedule your cruise to an alternate day (subject to availability).
• In the event you are unable to reschedule your cruise that has been cancelled due to inclement weather, you will be entitled to a full refund. Booking fee for online payments are not refundable.
• You must request your refund within 30 days of your original cruise date, or you will forfeit your right to a refund. Booking fee for online payments are not refundable.

Rescheduling Policy:

• In the event you are unable to attend your planned cruise you must notify Spirit of Gold Coast a minimum of 24 hours prior to your scheduled cruise time.
• If you do not provide the required 24 hours notice when rescheduling your cruise, an administrative fee will be charged.
• You are permitted to reschedule the same booking twice only. If the third amendment to your booking is required, an administrative fee will be charged.

Cancellation Policy:

• No refunds will be provided for change of mind or unforeseen circumstances.
• In the event you are unable to attend your scheduled cruise for any reason, we will help you to reschedule your cruise to an alternate day (subject to availability).
• In the event you are unable to reschedule your cruise to the current Whale Watching season, you are permitted to transfer your cruise into the name of a family member or friend.
• All decisions regarding cancelled cruises will be made by the Operations Manager and are considered final.
• The only instance a refund will be provided is if Spirit of Gold Coast has made the decision to cancel your cruise. Booking fees for online payments are not refundable.

Wheelchairs and Accessibility on board Spirit:

• The Spirit Vessel is wheelchair accessible; however, all guests MUST follow the below guidelines:
•  Access to the Spirit Vessel is by a ramp, which is 80 centimetres wide. The steepness of the ramp will vary depending on the tide
• Please note that the Spirit crew cannot carry passengers from their wheelchairs. All guests who use a wheelchair must be able to move themselves, or bring assistance with them
  The Spirit Vessel is equipped with standard marine toilets. These toilets are narrow and may require an assistant/carer to facilitate their usage.

Whale Sighting Guarantee:

• In the event of no whales being sighted on the day of your cruise, a complimentary return cruise will be offered to all passengers.
• In the event you are unable to reschedule your complimentary return cruise, you are permitted to transfer your complimentary cruise into the name of a family member or friend.
• No refunds will be provided in the event of no whale sightings.

Seasickness Advice:

• To ensure an enjoyable day, we recommend that all passengers take precautions to prevent seasickness.
• Seasickness pills are most effective if taken at least half an hour prior to your cruise