Whale Watching Byron Bay

These terms and conditions apply to any bookings made with Mamm Tours and Travel Pty Ltd Trading as Cheap Az Travel.

These will apply to any bookings made over the phone/ in person/ on social platforms or online via our website. The attached vouchers/tickets have been booked by Cheap Az Travel for you as the client with various third-party companies (service providers).

Each Service Provider may have their own terms & conditions applying to your travel. (These are set by the Service Provider not Cheap Az Travel).

You are required to reconfirmation of any tour or travel at least 48 hours prior to departure. Failure to do this may result in you not being aware of any changes that may occur due to unforeseen circumstances.

You are required to become familiar with the specific supplier terms & conditions as well as the fare rules for each of your reservations. If you are uncertain of these rules, we advise you to get in contact the service provider for more clarification than what is stated on the travel voucher provided.

You are required to check the dates on your voucher match up with the itinerary requested by you or set by us.

You are responsible for ensuring you have the appropriate Driver’s License and/or Credit Card and are the require age to be able to drive any Campervan / Motorhome or Vehicle rented via Cheap Az Travel. Failure to have the required Driver’s License or Valid Credit Card may result in Total Loss of All monies paid for the Period of Hire.

Besides Each company having their own terms and conditions, Cheap Az Travel has the following terms & conditions:

• Any cancellation of travel date outside of any tour company’s terms & conditions will incur a 20% admin fee from Cheap Az Travel.
• If you decide to change your travel date there may be a price increase due to seasonal tour rates and tour company’s terms & conditions.
• If you purchase open dated tickets through Cheap Az Travel, they are valid for 12 months. If you wish to cancel open dated tickets that are not booked in for tour dates a 20% cancellation fee will incur.
• A 20% cancellation fee will incur for any Greyhound or Premier motor service bus pass purchased through Cheap Az Travel. But once you have travelled on any sector on your pass it is deemed 100% non-refundable, this includes sectors booked in that you have not travelled on but did not cancel with service provider.
• If any tour is cancelled due to weather conditions the service providers terms & conditions will apply.
• Purchasing any travels through Cheap Az Travel via credit card will incur a maximum 2% credit card fee – however we do offer bank transfer at 0% charge.

If you need to change dates on tours, transport and/or accommodation there may be price fluctuations associated with this and you will be required to pay the gap. Some Service Providers will also charge a change fee.

Date changes

Please contact the Service Provider to change the dates. Please also notify Cheap Az Travel as we are always happy to assist where we can but are still bound to the Conditions supplied by the Service Provider.

Deposits/Laybys

Deposits or partial payments known as Laybys paid to Cheap Az Travel for any part of a package, tour, bus pass, campervan or accommodation are non-refundable if you wish to cancel. Please ensure you contact Cheap Az Travel as soon as you are aware you are wanting to cancel, to minimise any cancellation fees incurred from the Service Provider.

Cancellations and refunds

Besides Each company having their own terms and conditions, Cheap Az Travel has the following terms & conditions:

• Any cancellation of travel date outside of any tour company’s terms & conditions will incur a 20% admin fee from Cheap Az Travel.
• If you decide to change your travel date there may be a price increase due to seasonal tour rates and tour company’s terms & conditions.
• If you purchase open dated tickets through Cheap Az Travel, they are valid for 12 months. If you wish to cancel open dated tickets that are not booked in for tour dates a 20% cancellation fee will incur.
• A 20% cancellation fee will incur for any Greyhound or Premier motor service bus pass purchased through Cheap Az Travel. But once you have travelled on any sector on your pass it is 100% non-refundable.
• If any tour is cancelled due to weather conditions your tour company’s terms & conditions will apply.
• Purchasing any travels through Cheap Az Travel via credit card will occur a maximum 2% credit card fee – however we do offer bank transfer at 0% charge.

Examples where a Cancellation Fee will apply where a tour is able to run, but you as the customer cancel: (these include, but are not limited to):

• You are unwell and unable to make your tour or feel too unwell to enjoy the tour.
• Change of mind, therefore you decide not to proceed with travel booked.
• You need to fly home for any reason.
• You are unable to reach a tour departure due to “Act of God” such as but not limited to: buses unable to get through due to flooding, buses breaking down.
• Oversleeping, therefore missing the tour departure or bus.
• You have misread the date, time or location of the start of tour, bus or accommodation.

Where cancellations are viewed as out of your control, we recommend you contact your travel insurance provider.

Cheap Az Travel always recommend you take out the appropriate travel insurance for your needs. In the instance of a tour or travel service being cancelled by the Service Provider, Cheap Az Travel will work with you to either rebook or refund you the amount you are due less any supplier chargers. This refund is subject to Cheap Az Travel being fully refunded the amount from the Service Provider who is cancelling the tour or travel service.

Different cancellation policies are applied by each Service Provider. Cheap Az Travel is bound by these cancellation policies. Please familiarise yourself with these cancellation policies at the time of purchase. Cheap Az Travel will assist in directing you to these if requested by you.

If a tour does depart but you are not able to get to the tour due to weather or other circumstances and fall within the tour company’s cancellation terms, the tour company may not refund you. We recommend getting travel insurance to cover this.

Refunds

Refunds will be placed back onto the same valid Visa or Mastercard that was used to pay for your booking. (The credit limit on our eftpos machine has a small max refund level so this make take a few refund amounts to complete.)

Refunds for amounts paid in cash will be transferred to a bank account provided by you.

Refunds will be transferred back into the existing bank account that you transferred the money from when paying for your booking.

Cheap Az Travel does not hold any Credit Card/Bank Account details so will require you to provide them from you for the refund.

Even if you advise us by phone of your request for a refund, Cheap Az Travel will require you to email us this request to: bookings@cheapaztravel.com
Subject: Refund