Kawarau River Rafting

u003culu003ern tu003cliu003eRotorua Rafting raft the Kaituna river daily all year round!u003c/liu003ern tu003cliu003eTrip times are 9am, 10.30am, 12pm, 1.30pm and 3pm with others on demand.u003c/liu003ern tu003cliu003eWe provide a wetsuit, booties, helmet, buoyancy aids, and a good time.u003c/liu003ern tu003cliu003eJust bring your smile, screams, swimwear, and towel.u003c/liu003ern tu003cliu003eGrade 5 action.u003c/liu003ern tu003cliu003eShuttles from Central Rotorua available on request for $15pp.u003c/liu003ern tu003cliu003eAge limit: 10 – 12 years half river trip (Grade 3 section) , 13 years and over full river trip (must fit safety equipment).u003c/liu003ern tu003cliu003eWeight limit: 130kgu003c/liu003ern tu003cliu003eAll rafters must have a reasonable level of fitness.  Unfortunately, we are unable to take those that are pregnant or those with certain medical conditions. If you have any questions regarding this, please get in contact.u003c/liu003ernu003c/ulu003ernu003cdivu003eu003c/divu003e

u003ch1 class=u0022heading-2u0022u003eCancellation Policyu003c/h1u003ernRotorua Rafting reserves the right to cancel or amend a trip due to weather or unforeseen circumstances at any stage. In this case, clients are given an option to rebook or receive a full refund. No-shows or cancellations within 24 hours of departure are non-refundable.rnrnRefunds are granted solely at the discretion of Rotorua Rafting.rnu003cstrongu003ernCOVID-19 cancellation policy:u003c/strongu003e  If you unable to make your Rafting trip booking due to isolation requirements, or New Zealand reverts to Level 3/Level 4 you will be offered the choice of rescheduling or a full refund. Please u003ca href=u0022mailto:raft@rotorua-rafting.co.nzu0022u003eemail raft@rotorua-rafting.co.nzu003c/au003e for assistance.rnu003ch4u003eROTORUA RAFTING LTD PRIVACY POLICYu003c/h4u003ernRotorua Rafting is committed to protecting our customers’ personal information. This Privacy Policy sets out how Rotorua Rafting Limited collects, uses and protects your personal information from your use of our websites or otherwise in connection with our products and services. Rotorua Rafting Limited operates the following websites:rnu003cul role=u0022listu0022u003ern tu003cliu003ewww.rotorua-rafting.co.nzu003c/liu003ern tu003cliu003ewww.kaitunarafting.co.nzu003c/liu003ernu003c/ulu003ernu003cstrongu003e(Websites)u003c/strongu003e By using our Websites or products and services you agree to be bound by this privacy policy. If you do not provide your personal information, Rotorua Rafting Limited may not be able to provide certain goods or services to you. Rotorua Rafting Limited is also referred to as “we” and “us” in this privacy policy and when referred to, such reference includes any person or organisation to which it has licensed or assigned its rights and obligations.rnu003ch4u003e1. WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?u003c/h4u003ernWe collect your personal information when you fill in your personal details on the online booking form or give the information to our staff during the booking process. We also ask you to fill in a digital check-in and waiver before you participate in our activities. When you book one of our experiences online, by phone call or at one of our sites we collect personal information including:rnu003cul role=u0022listu0022u003ern tu003cliu003eyour nameu003c/liu003ern tu003cliu003eyour emailu003c/liu003ern tu003cliu003eyour phone numberu003c/liu003ern tu003cliu003eyour country of origin and where you have resided in the last yearu003c/liu003ern tu003cliu003ebilling or purchase informationu003c/liu003ernu003c/ulu003ernAt check-in we collect personal information including:rnu003cul role=u0022listu0022u003ern tu003cliu003emedical conditions, weight u0026amp; ageu003c/liu003ern tu003cliu003eDigital signature on our waiveru003c/liu003ernu003c/ulu003ernWe may also collect personal information about you (from third parties) where you have authorised this, or if the information is publicly available.rnrnu003cstrongu003eOnline payments. u003c/strongu003eOur Websites use a third-party booking software which at the date of this privacy policy is Rezdy.rnu003cul role=u0022listu0022u003ern tu003cliu003eRezdy manage our online payments and use the third party payment solution Rezdy Payu003c/liu003ern tu003cliu003eWe do not have access to complete credit card details under any circumstancesu003c/liu003ern tu003cliu003eIn the case of refunds, Rezdy Pay use a token for each transaction, which enables us to find and refund your transaction, but we do not and cannot view credit card detailsu003c/liu003ern tu003cliu003eIf you would like to view the Rezdy Privacy Policy please read here: u003ca href=u0022https://rezdy.com/privacy-policy/u0022u003ehttps://rezdy.com/privacy-policy/u003c/au003eu003c/liu003ernu003c/ulu003ernu003cstrongu003eDo we use cookies?u003c/strongu003e Yes. We use Google Analytics to help track Website traffic. The Google Analytics program sends one or more cookies – a small file containing a string of characters – to your computer that uniquely identifies your browser. These cookies are used to allow us to collect and store certain information about your visit to the Websites including the IP address and domain name, the operating system and browser, the date and time of your visit, the pages you visit and any other information you expressly provide. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. We may contract with third-party service providers to assist us in better understanding our site visitors.rnrnThese service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. Cookies are a useful way to customise the website for your use and to collect information in the aggregate (anonymised) form to analyse how the website is being used. Except for the purposes contemplated in this Privacy Statement, we will not disclose any such information except in aggregate (anonymised) form.rnrnu003cstrongu003eUser communicationsu003c/strongu003e. When you send email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.rnrnu003cstrongu003eFormative u0026amp; Evaluative researchu003c/strongu003e. For research and marketing purposes we may at times ask you to offer your opinions, ideas and thoughts on our products, service and brand. This information may be collected in various forms, but is not limited to surveys, polls, interviews, questionnaires or focus groups. While we appreciate your input, such information is not personally identifiable and you are under no obligation to offer such information. u003cstrongu003eComments, Feedback and Submissionsu003c/strongu003e. We welcome your feedback regarding the Websites, as well as our products and services. Any information, concepts, ideas, comments, materials, suggestions or comments sent to us will not be treated as confidential information unless you state otherwise and by submitting such information you are granting us an unrestricted license to use, display, modify, reproduce, transmit and distribute such information for any purpose whatsoever.rnu003ch4u003e2. HOW DO WE USE YOUR INFORMATION?u003c/h4u003ernThe information that we collect from you may be used by us for a number of purposes connected with our business such as:rnu003cul role=u0022listu0022u003ern tu003cliu003eProviding services and products to youu003c/liu003ern tu003cliu003eResponding to communications from youu003c/liu003ern tu003cliu003eProcessing transactionsu003c/liu003ern tu003cliu003eImproving customer service by personalising your experience, dealing with your requests enquiries or complaints and other customer care-related activities allowing us to respond to your individual needsu003c/liu003ern tu003cliu003eAuditing, research and analysis in order to maintain, protect and improve our services;u003c/liu003ern tu003cliu003eEnsuring the technical functioning of our networku003c/liu003ern tu003cliu003eDeveloping new servicesu003c/liu003ern tu003cliu003eFor general administrative and business purposesu003c/liu003ern tu003cliu003eAdministering a contest, promotion, survey or other site featureu003c/liu003ern tu003cliu003eProtecting and/or enforcing our legal rights and interests, including defending any claimu003c/liu003ern tu003cliu003eFor any other purpose authorised by you or applicable privacy lawsu003c/liu003ernu003c/ulu003ernu003ch4u003e3. CHOICES FOR PERSONAL INFORMATIONu003c/h4u003ernWhen you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use. If we propose to use personal information for any purposes other than those described in this Policy, we will offer you an effective way to opt out of the use of personal information for those other purposes. We will not collect or use your private information for purposes other than those described in this Policy without your prior consent. You can decline to submit personal information to any of our services, in which case we may not be able to provide those services to you.rnu003ch4u003e4. SHARING YOUR INFORMATIONu003c/h4u003ernWe are committed to protecting your privacy. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Third-party links – Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.rnu003ch4u003e5. PROTECTING AND SECURING YOUR INFORMATIONu003c/h4u003ernWe realise that our customers trust us to protect their personal information. We take that task seriously. At Rotorua Rafting,  we aim to make your shopping experience safe, convenient and worry-free. We maintain physical, electronic and procedural safeguards to protect your personal information against loss, unauthorised access, unauthorised use, unauthorised modification and other misuse as is reasonable in the circumstances to take. For example: All of your personal information and order details are encrypted with the industry standard, Secure Sockets Layer (SSL) authentication. This fully encrypts and protects all of the information that you send to us over the internet (such as name, address, credit card number etc). This information can only be read by authorised Rotorua Rafting Limited personnel, who will only use the information for the purpose of processing your order. We will never display your full credit card number once it has been processed through our secure server. When you receive your order confirmation email we will only reveal the last four digits of your credit card for verification purposes. We recommend you take prudent steps to secure your computer using up to date anti-spyware and virus protection software. We also recommend you use a strong password and that you do not share your password with anyone or share your password in an unsolicited phone call or e-mail. We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorised access to systems where we store personal data. We restrict access to personal information to employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.rnu003ch4u003e6. DATA INTEGRITYu003c/h4u003ernWe process personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our customer’s suppliers and agents to update or correct their personal information whenever necessary.rnu003ch4u003e7. ACCESSING AND UPDATING PERSONAL INFORMATIONu003c/h4u003ernSubject to certain grounds for refusal set out in the applicable privacy laws, we will provide you with access to your personal information either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardise the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.  To request access or a correction to your personal information please email sam@rotorua-rafting.co.nzrnu003ch4u003e8. ENFORCEMENTu003c/h4u003ernWe intend to regularly review our compliance with this Privacy Policy and applicable privacy laws. Please feel free to direct any questions or concerns regarding this Policy or our treatment of personal information by emailing us at sam@rotorua-rafting.co.nz. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between us.rnu003ch4u003e9. CHANGES TO THIS POLICYu003c/h4u003ernu003cstrongu003ePlease noteu003c/strongu003e that this Privacy Policy may change from time to time. We will not reduce your rights under this Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Policy changes). Each version of this Policy will be identified at the top of the page by its effective date, and we will also keep prior versions of this Policy in an archive for your review. If you have any additional questions or concerns about this Policy, please feel free to contact us any time by emailing sam@rotorua-rafting.co.nz or in writing to: The Privacy Officer Rotorua Rafting Limited, 761 State Highway 33, Okere Falls, Rotoruarnu003cdiv class=u0022margin-bottom margin-small with-shadowu0022u003ernu003ch1 class=u0022heading-2u0022u003eu003cstrongu003eRisk Disclosureu003c/strongu003eu003c/h1u003ernu003c/divu003ernu003cdiv class=u0022margin-bottom margin-mediumu0022u003ernrnRotorua Rafting’s current risk disclosure is communicated through the check-in process usingrnrnWherewolf.rnrn‍rnrnBy accepting this risk disclosure, you at this moment acknowledge that in participating in a triprnrnrun by Rotorua Rafting, there are inherent dangers and risks and while Rotorua Rafting willrnrnuse a high degree of skill in ensuring the safety and welfare of participants, it will not acceptrnrnliability for loss, injury or damage sustained by a participant or their dependents in circumstancesrnrnwhere the exercise of reasonable care could not have avoided such an event. While the staff andrnrnmanagement of Rotorua Rafting will take all practicable steps to identify and minimise potentialrnrndangers, I acknowledge that I must follow the guide’s instructions and use the safety equipmentrnrnwhen instructed. If I am responsible for a person under 18, I must ensure that the underagernrnperson follows the Guides’ instructions at all times. I release and indemnify Rotorua Rafting andrnrnstaff against any liability they incur to anyone else resulting from my failure to follow RotoruarnrnRafting instructions or the loss of any underage person accompanying me to follow the Guides’rnrninstructions.rnrn‍rnrnRotorua Rafting reserves the right to withdraw any person who, in their opinion, is likely tornrnendanger themselves or others. This exclusion includes the overuse of alcohol and/or recreationalrnrndrugs. I also recognise that Rotorua Rafting reserves the right to cancel, modify, or curtail any triprnrnif my safety or that of any other person becomes a concern.rnrnI am aware that Rafting is an Adventure Activity with a degree of risk inherent to the grade of thernrnriver being rafted, and participation in a “Rotorua Rafting Touru0022 may have extreme dangers andrnrnrisks, some of which include:rnu003col role=u0022listu0022 start=u0022u0022u003ern tu003cliu003eu003cstrongu003eRiver Hazardsu003c/strongu003e – Rivers are dynamic environments with hidden risks in their natural state and have many obstacles and severe hazards that may not have been identified before, examined and identified.u003c/liu003ern tu003cliu003eu003cstrongu003eRaft Flippingu003c/strongu003e – which may frequently occur in certain riversu003c/liu003ern tu003cliu003eu003cstrongu003eWeatheru003c/strongu003e – weather conditions may be extreme and change rapidly without warning.u003c/liu003ern tu003cliu003eu003cstrongu003eVehicleu003c/strongu003e – additional risks are posed by road travel.u003c/liu003ern tu003cliu003eu003cstrongu003eConduct of the Guideu003c/strongu003e – the behaviour of the Guide and the Guiding Staff and the conduct of other rafters.u003c/liu003ernu003c/olu003ernI willingly accept all the risks of rafting, including the risks described above and the possibility ofrnrnpersonal injury, death, property damage or loss resulting from any reason. I acknowledge that thernrnenjoyment and excitement of rafting are derived partly from rafting on grade 5 rivers. That thernrninherent risks of rafting contribute to such joy and excitement.rnrn‍rnrnI accept that all Rotorua Rafting liability for loss or damage to my property, disruption to travelrnrnplans, or mental injury is excluded. This exclusion is subject to any rights or remedies a customerrnrnhas under the Consumer Guarantees Act 1993 or any other New Zealand law.rnrnBy accepting this waiver, I confirm that I am of the Age of Majority and that I have read andrnrnunderstood this Agreement and agree that this Agreement will be binding upon my heirs, next ofrnrnkin, executors, administrators and successors. If under 18 years, the parent or legal guardianrnrnmust accept this Risk Disclosure..rnrn‍rnrnI certify that the information I have provided on my enrolment form regarding Medical Condition/srnrnor other information is correct.rnrn‍rnrnI understand that Rotorua Rafting may take photographic images, audio or video recordings of mernrnundertaking the activity, and they may be used for social media, marketing or promotional use.rnrnu003c/divu003ernu0026nbsp;