Description
The camel ride begins at the Pyndan Camel Tracks camel farm, which is 20 minutes from Alice Springs by car. Your knowledgeable guide will take you to White Gums Station, where you can take in expansive scenery of the Australian outback, get up close to the MacDonnell Ranges, and get to know your friendly camel team. What better place to view kangaroos and other native animals than on the top of a camel?
As you enjoy a tranquil ride on one of our “ships of the desert,” which are modelled after the vehicles used by Australian outback settlers, you can feel the charm and tranquilly.
To find out more about these endearing animals and peruse a variety of mementos, stop into the “Camel Lounge.” Learn about the history of camels in Central Australia from the welcoming “cameleers.”.
Departure point & times
- Departs at 2.30 pm
- Self-drivers should arrive at Pyndan Camel Tracks at least 20 to 30 minutes before the start of their excursion.
- If you would like a free transfer from your Alice Springs accommodation, we ask if you can be ready 30 minutes prior to departure.
Fun fact
Before the following winter, our camels acquire a fresh coat after losing their wool in the early summer. Usually in December, our camels look very disorganised when the moulting of the camel wool begins. Our camels appear trim and trim for about a month after the moulting wool has been removed naturally, by the camel rubbing itself against a tree, or by us combing the wool off. The wool then starts to develop in preparation for the coming winter.
Important infor before travel
Firstly, come to your camel ride well hydrated; drink water before you leave home!
Choose sun-smart clothing including sunscreen; avoid wearing singlets or shirts that provide no sun protection. Comfortable shoes are best including sandals. Wearing very short shorts or a short skirt may be uncomfortable sitting on your camel. Bring a day pack if you wish.
For insurance purposes, we supply a riding helmet that has a sun visor. It’s not possible to wear a hat under the helmet. If you want added sun protection, drape a scarf around your neck.
Children 0 to 2 years old must ride on an adult’s lap.
Children 3–14 years old are charged a child’s fare, whether they ride on an adult’s lap or on their own seat.
Each camel can seat two people. We’re making sure that people with the same booking ride together.
The total tour duration, including camel rides and transfers, is approximately 2 hours.
Cancellation policy
Cancellations made within 48 hours of tour date do not receive a refund.
Cancelling your tour with more than 48 hours notice allows you to get a full refund. You can opt to have your tickets converted into a gift card. Please email your tour details to pyndan@cameltracks.com
We encourage our customers to purchase travel insurance to cover any unforeseen circumstances.
If you have booked through a 3rd party supplier that has not pre-paid Pyndan Camel Tracks for your tour, it is your responsibility to request a refund for your cancellation from the 3rd party supplier.
Cancellations due to COVID-19: Please email pyndan@cameltracks.com if a NT-border closure as result of a Covid-19 lockdown requires a tour cancellation. We will honour a full refund or create a gift card to the full value of your booking.
Refund policy
Cancelling your tour with more than 48 hours notice allows you to get a full refund. You can opt to have your tickets converted into a gift card. Please email your tour details to pyndan@cameltracks.com
Cancellations made within 48 hours of tour date do not receive a refund.
If a situation beyond the control of Pyndan Camel Tracks arises and Pyndan Camel Tracks have to cancel the tour, then a 100% refund (minus booking fees) applies. Cancellations are very rare. We value comfort and safety for both our customers and our camels. If we had to cancel, we will endeavour to contact you through your hotel or supplied contact number or email. Hopefully we could arrange another time for you to come on our scenic rides, or a special visit to pat our gentle giants.
Refunds are paid to a credit card or to an Australian bank account. Refunds are made within 14 days.
We reserve the right to alter the times of tours or cancel tours without notice.
Group bookings cancellation policy
Group bookings require a 50% deposit at least 7 days prior to the booking. A full refund of the deposit is provided if you cancel more than 48 hours from the start time of our booking. If the event is cancelled within 48 hours of the booking, the deposit is non-refundable.
Cold feet policy
If a customer suffers ‘cold feet’ by choosing not to get onto their camel at the tour or gets off the camel during the tour, they may forfeit the full fare per customer and not be given a refund. This will be at the discretion of Pyndan Camel Tracks depending on the circumstances.
No show policy
You will be charged the full cost of your tour if you fail to show for your ride no matter what the reason. No refunds or rescheduling are allowed following no show.
Direct bookings – by providing your credit card details to secure your booking you are agreeing to these terms and conditions and allowing Pyndan Camel Tracks to charge your credit card in the event you fail to show. You may send someone else in your place if you wish. Please let us know the name of the replacement person before the tour. If you are unduly concerned about your ability to attend the tour, travel insurance is recommended.
Carriage at discretion of Pyndan Camel Tracks
The camel tour operator has absolute discretion in deciding whether a passenger will ride the camel or not. Such decisions are made in the best interest of the safety of the customers, camels and staff. Pyndan Camel Tracks accepts no liability for any inconvenience. Customers not able to ride camels may, at the discretion of Pyndan Camel Tracks or booking agent, be given a partial refund through their booking agent or by Pyndan Camel Tracks if they booked direct.
General Mobility
Physical fitness is not a requirement to enjoy a camel ride but a customer must be able to climb up onto the camel saddle while the camel is sitting or from the mounting platform. This requires some flexibility in the hips, legs and arm strength. Props to get onto the camel are not provided.
Our ‘Cold Feet’ and/or ‘Carriage at discretion of Pyndan Camel Tracks Policy’ will apply if customer fails to join the tour due to general mobility issues.
Medical Conditions
Passengers with medical conditions should check their suitability to ride camels prior to booking, advise our staff when booking and state their medical condition on the waiver. We do not recommend that you ride a camel if you are waiting for or have recently had any surgery, in particular on your knees, back or hips.
Persons with medical conditions participating in the camel tour do so at their own risk and Pyndan Camel Tracks accepts no liability for any damage or injury caused.
Our ‘Cold Feet’ and/or ‘Carriage at discretion of Pyndan Camel Tracks Policy’ will apply if customer fails to join the tour due to medical condition issues.
Pregnant Persons
We do not recommend riding camels for persons who are pregnant.
Our ‘Cold Feet’ and/or ‘Carriage at discretion of Pyndan Camel Tracks Policy’ will apply if customer fails to join the tour due to pregnancy.
Updated 11 April 2023
