Phillip Island Small Group Day Tour

• Refillable water bottle
• hat
• sunscreenand sunglasses
• all-weather warm clothing; a windbreaker
• comfortable walking shoes, a small day bag weighing 5-7kg
• money for snacks and meals
• a camera to capture every moment.

Above all, the Penguin Parade does not permit photographing or filming. Due to their delicate vision, penguins may be startled or confused by a bright, sudden flash or other strange light.
For the benefit of our visitors, we provide audio translation. Travelers can download the app application and access all of the translations for our Phillip Island Tour. The ten translations that are offered include Mandarin, Cantonese, Portuguese, Spanish, Korean, Japanese, Italian, German, French, and Dutch.

Get Lost Travel Pty Ltd wishes to acknowledge all Aboriginal and Torres Strait Islander people as the traditional custodians of the lands and waters on which we live, operate, and travel. We pay our respects to their elders, past, present, and emerging, and recognise their continuous connection and contribution to the country, community, and culture.

Our Contract 

All bookings are made with Get Lost Travel Pty Ltd. (ABN 94 143 929 962) (us/we). By booking a trip with us, you have agreed to be bound by the terms and conditions set out in these booking conditions. Your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation and/or invoice. Accredited Bus Number: AC003612.

Validity 

Dates and itineraries are valid until March 31, 2025, effective August 1, 2023. Dates and itineraries are indicative only.

Standard Conditions 

Any references to ‘GLT’, ‘we’, ‘our’, and ‘us’ equate to Get Lost Travel Pty Ltd, which applies to the following GLT brands and entities: Autopia Tours, Wildlife Tours Australia, Walking Country, Wayoutback Australian Safaris, Australian Bus Charters & Tailormade Touring, Boutique Touring Company, and Geelong & Bellarine Tours.

Please take the time to read and understand the conditions of booking set out below prior to booking a trip with us.

We strongly recommend that you also read the information relating to your product or service prior to booking to ensure that you understand the itinerary, style, and physical demands of the tour you are undertaking. GLT will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions.

Although every effort is made, GLT shall not be liable for any illness, injury, damages, loss, delay, or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passengers have travel insurance with COVID-19 coverage should they have to cancel a trip at the last minute.

GLT reserves the right to modify routes or itineraries, vehicle types, fares, days of operation, or even cancel tours when unforeseen circumstances arise. This is especially true during seasonal weather fluctuations and/or during park closures due to traditional landowner ceremonies. Other accredited tour operators may be used from time to time on some tours.

Fares are shown in Australian currency and are correct at the time of printing but are subject to change.

Traveller Information 

For us to confirm your travel arrangements, you must provide all requested details at the time of booking. Your full name, contact details, email address, dietary requirements (if applicable), nationality, or Australian postcode, and any pre-existing medical conditions you have that may affect your ability to complete your travel arrangements,.

For more information about how we treat your personal information, please refer to our Privacy Policy.

Booking Terms and Conditions 

Customers Responsible Travel

The customer shall comply with all government (federal, state, and territory) conditions of entry into Australia and/or at the time of travel for tour and transport services.

In the event that a traveler needs to cancel unexpectedly due to visa restrictions, a medical condition, family reasons, or changes to regulations imposed by the government, the operator shall exercise discretion when applying cancellation policies in these circumstances. The operator reserves the right to withhold such a reasonable sum to cover administrative expenses and other losses, dependent on when notice of cancellation is given by the customer.

It was previously recommended by the Department of Health that commercial passenger vehicle drivers and passengers wear fitted face masks while in transit to minimise the spread of the virus. This is no longer mandatory but rather at the driver’s or traveler’s own discretion. Some remote regions have limited access to RAT tests, so multi-day travelers are still advised to bring some along.

In the unlikely event that a traveller must leave a tour midway after it has commenced or attempt to join a tour after departure, the operator is not required to reimburse any aspects of the tour that they did not participate in. As part of this, the traveler is responsible for any relocation expenses incurred from the point of departure to their nominated destination, which are the traveller’s responsibility and will not be reimbursed.

Note: Different cancellation conditions may apply if or when booked through third-party agents. Your travel consultant will advise if differences apply. Travelers are strongly advised to purchase personal cancellation insurance at the time of booking.

Cancellations and Refund Policy 

Cancellation by the Traveler

We understand that travel plans can sometimes change; if you cancel some or all portions of your booking, the cancellation terms set out below will apply. A cancellation will only take effect when we receive written confirmation that you have sent to your relevant booking agent, notifying them of your cancellation.

If you wish to change or cancel a trip:

Day Trips 

(a) 0 to 1 day or within 24-hours from the experience start time or failure to board on tour:
● will result in a 100% cancellation fee or full fare forfeiture of the ticket price and not be eligible for a refund; or
(b) 2 to 6 days prior to the departure:
● will result in a 50% cancellation fee to cover unrecoverable tour expenses; or
(c) 7+ days prior to the departure:
● we will refund the full balance paid by you in connection with your booking; or
● flexible date changes: an unlimited supply of free date changes is available; or
● alternatively, we can issue a credit voucher for the amount paid to travel on another day

Short Breaks and Extended Tours

(a) 0 to 14 days before the departure date or failure to board on tour:
● will result in a 100% cancellation fee or full fare forfeiture of the ticket price and not be eligible for a refund; or
(b) 14 to 29 days prior to the departure:
● will result in a 50% cancellation fee to cover unrecoverable tour expenses; or
(c) 30+ days prior to the departure:
● we will refund the full balance paid by you in connection with your booking; or
● flexible date changes: an unlimited supply of free date changes is available; or
● alternatively, we can issue a credit voucher for the amount paid to travel on another day

Any credit travel voucher resulting from a cancellation under (Cancellation by the Traveler) has an expiration date of 3 years and may be applied towards any other available trip offered by us. This credit is transferable on experiences, but not redeemable for cash.

Note that different cancellation conditions may apply if or when booked through third-party agents; your travel consultant will advise if differences apply. We strongly advise travellers to take out personal cancellation insurance at the time of booking.

Cancellation by the Operator 

Our trips are guaranteed to depart once minimum group sizes have been met for the tour, unless it specifically states otherwise (refer to product fact sheets) or in the event of a force majeure (refer below) resulting in the cancellation of a trip.

We may cancel a trip at any time up to 3 days (day trips) and 14 days (short breaks or extended tours) before departure. Alternatively, we do have the right to cancel a trip at any time prior to departure if external events occur that deem it not viable for us to operate the planned itinerary.

Standard Cancellation 

If we, the tour operator, cancel your trip, we can offer you a choice of:
(a) a 100% reimbursement of the money paid for your trip
(b) transfer amounts paid to an alternative departure date or tour operated by GLT; or
(c) issued with a credit travel voucher to the amount paid for your trip, valid for 3-years

Force Majeure Cancellation 

If a trip is cancelled due to a ‘force majeure event’, we can offer you a choice of:
(a) a 100% credit voucher of the money paid for your trip; or
(b) a refund minus unrecoverable costs.

If the cancellation due to a ‘Force Majeure Event’ occurs after a trip has commenced, we can offer you a choice of a pro-rata:
(a) 110% credit voucher for the days that remain on your trip; or
(b) refund minus the unrecoverable costs of the days that remain on your trip.

Any credit travel voucher resulting from a cancellation as mentioned in (Cancellation by the Traveler):
● 3-year expiry date and may be applied towards any other available trip offered by GLT;
● are not redeemable for cash;
● excludes flights or insurance, as they will have their own booking conditions

In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less than any unrecoverable costs. GLT cannot be held responsible for any incidental expenses that you may have incurred as a result of your booking, including but not limited to visas, vaccinations, travel insurance excess, or non-refundable flights.

A “force majeure event” includes but is not limited to: acts of God; war; civil commotion; riot; blockade or embargo; fire; explosion; breakdown; union dispute; earthquake; epidemic, pandemic, or other health emergency; flood; windstorm or other extreme weather event; lack or failure of courses of supply; passage of any law, order, proclamation, regulation, ordinance, demand, requisition, or requirement; or any other act of any government authority, beyond the reasonable control of the parties, whether or not foreseeable, which would make it dangerous or not viable for a trip to commence or continue.

Acceptance of Risk

Australia is home to a wide range of dangerous animals, extreme weather conditions, and varied terrain. Experiencing these dangers while camping, hiking, or passing time outside may increase your personal risk. Safety is our number one priority, and our guides are highly trained to ensure passenger safety at all times. Get Lost Travel Pty Ltd. cannot accept responsibility for any loss, injury, or accident caused by passengers onboard our tours.

Travel Insurance

We recommend all guests have personal travel insurance, which should be taken out at the time of booking prior to tour departure. Your travel insurance must provide cover against personal accident death, 24/7 medical expenses, and emergency repatriation, with a recommended minimum coverage of US$200,000 for each of the categories of cover.

We also strongly recommend it cover cancellation curtailment, COVID-19 cover, personal liability, loss of luggage, and personal effects. If you have travel insurance connected to your credit card or bank account, please ensure you have details of the participating insurer, the insurance policy number, and the emergency contact number with you rather than the bank’s name and credit card details.

Alcohol Policy

Alcohol is not permitted on board our vehicles. We reserve the right to refuse re-entry if passengers are overly intoxicated and pose a threat to other passengers, our driver, or our vehicle. We also reserve the right to advise at any time prior to departure and while in operation that alcohol is no longer permitted. The legal drinking age in Australia is 18 years old; a photo ID is required.